Veterinary Communication

Communication is at the heart of providing high-quality medical care for animals and is key to building trust and rapport between clients and caregivers.

Our passion is teaching best practices in veterinary communication to ensure that graduates and practicing veterinarians are confident and skilled at building partnerships. Through core course curriculum, students learn how to ask the right questions, listen to client concerns, inform clients of how to provide the best care, respect client decisions, and be a partner with the client and their animal.


Schoenfeld RM, Shaw, JR, Meyer-Parsons B, Kogan LR. (2017) Changes in affective and cognitive empathy among veterinary practitioners. JVME. 44:1; 64-71.

Shaw JR, Barley GE, Broadfoot K, Hill AW, Roter DL. (2016)  Onsite Communication Skills Education and Outcomes Assessment in a Companion Animal Practice. JAVMA. 249:4; 419-432.

Schoenfeld RM, Kogan LR, Meyer-Parsons B, Royal KD, Shaw JR. (2015) Changes in Students’ Levels of Empathy during the Didactic Portion of a Veterinary Program. JVME. 42:3; 194-205.

Shaw JR, Bonnett BN, Roter DL, Adams CL, Larson S. (2012). Gender differences in veterinarian-client-patient communication in companion animal practice. JAVMA 241:1; 81-88. 

Shaw JR, Adams CL, Bonnett BN, Roter DL. Larson S. (2012). An investigation of veterinarian visit-specific satisfaction in companion animal practice. JAVMA 240:7; 832-841.

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